Privacy Policy

Last updated: June 2026

KlouveCAP ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit klouve.com or make a purchase.

Information We Collect

When you place an order, we collect:

• Name and contact information (email, phone)
• Billing and shipping address
• Payment information (processed securely via Stripe — we do not store card details)
• Order history and transaction data
• Device and browsing data (IP address, browser type, pages visited)

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to customer service inquiries
• To improve our website and services
• To comply with legal obligations

Sharing Your Information

We do not sell or rent your personal data. We may share data with:

• Shopify — our e-commerce platform
• Stripe — payment processing
• Tradelle — order fulfillment
• Legal authorities if required by law

Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings, though this may affect site functionality.

Your Rights (GDPR)

If you are located in the European Union, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at fatmir.iss2@gmail.com.

Data Retention

We retain your data for as long as necessary to fulfill orders and comply with legal obligations, typically no longer than 5 years.

Security

We use industry-standard SSL encryption to protect your data during transmission. Payment processing is handled by Stripe, which is PCI DSS compliant.

Contact

For privacy-related requests: fatmir.iss2@gmail.com