Terms of Service

Last updated: June 2026

By accessing and using klouve.com, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. About KlouveCAP

KlouveCAP is an online store selling red light therapy hair care devices. Our website is operated on the Shopify platform. We reserve the right to update these terms at any time.

2. Eligibility

By using our website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

3. Products

We reserve the right to limit the sale of our products to any person or geographic region. Product descriptions and images are provided for informational purposes. We do not guarantee that product descriptions are complete, accurate, or error-free.

4. Pricing

All prices are displayed in EUR (€) and are subject to change without notice. We reserve the right to cancel any order if a pricing error occurs.

5. Payment

We accept major credit and debit cards via Stripe. All transactions are encrypted and secure. By completing a purchase, you authorize us to charge your payment method for the total order amount.

6. Shipping

Delivery times are estimates only and are not guaranteed. KlouveCAP is not responsible for delays caused by customs, carriers, or events outside our control. Please refer to our Shipping Policy for full details.

7. Returns & Refunds

All sales are final. Please refer to our Return & Refund Policy for detailed information on our no-return policy and exceptions for damaged or defective items.

8. Medical Disclaimer

KlouveCAP products are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary. Consult a healthcare professional before use if you have any underlying medical conditions.

9. Intellectual Property

All content on klouve.com — including text, images, logos, and design — is the property of KlouveCAP and may not be reproduced without written permission.

10. Limitation of Liability

KlouveCAP shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product in question.

11. Governing Law

These Terms are governed by applicable EU consumer protection laws. Any disputes shall be resolved in accordance with European Union legislation.

12. Contact

For any questions regarding these Terms: fatmir.iss2@gmail.com